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Built for VTUpress-powered websites
Support that turns problems into customer trust.
BluPass connects a guided customer chatbot, real VTUpress transactions, your support team, rewards, Android alerts and usage-based token billing in one modern WordPress workspace.
✓ No monthly licence ✓ Pay per new chat ✓ Android + desktop agents
BluPass Inbox● LiveWordPress · VTUpress · Paystack · OneSignal · Android
Everything your team needs
Support built around real VTU transactions
Customers choose the exact purchase with the issue. Your agent receives the conversation, provider response and transaction context immediately.
Guided complaints
Enable Airtime, Data, Cable TV, Electricity, Bulk SMS and other VTUpress services.
Transaction attachment
Customers browse recent purchases by plan, amount and time—no reference-code hunt.
Modern team inbox
Search customers and view chat history, provider responses, wallet and transaction details.
Agents & departments
Register agents, assign departments, claim chats and transfer work securely.
Bonus & withdrawals
Reward delayed customers and approve withdrawals into their VTUpress balance.
BluPass Agent
Admins and registered agents receive Android notifications and reply on the move.
Desktop agent desk
Agents receive the full support workspace with role-appropriate permissions.
Your own branding
Change the support name, icon, colors and chatbot positioning across every interface.
The customer journey
From “I need help” to the right agent
Open support
BluPass recognises the logged-in customer and displays enabled services.
Pick transaction
The customer chooses a recent VTUpress purchase with the issue.
Notify the team
The inbox and agent app receive the complaint with full context.
Resolve and review
Reply, transfer, reward, close the chat and collect a rating.
Complete installation tutorial
Launch BluPass from start to finish
Follow these steps in order. The illustrated panels show what you should look for inside WordPress.
Step 1
Check your website
You need WordPress, a working VTUpress installation, HTTPS and administrator access. Back up the website and database first.
- Confirm customers can log in.
- Confirm VTUpress transaction history is available.
- Download the current BluPass ZIP.
Pre-installation check
✓ WordPress administrator
✓ VTUpress active
✓ HTTPS enabled
✓ Backup completed
Step 2
Install BluPass
Go to Plugins → Add New Plugin → Upload Plugin. Choose the BluPass ZIP, click Install Now, then activate it.
Add Plugins
blupass-v1.0.6.zip
✓ BluPass installed successfully
Step 3
Register and connect the site
Open BluPass → Token Wallet & Billing. Enter the private sales-server URL and site secret provided at registration. Save and test the connection.
- The registered domain must match the website.
- The website must show Active on the private server.
- Keep the site secret private.
Private server connection
● Connected and active
Step 4
Load the token wallet
Select a package and pay securely with Paystack. A newly registered eligible website receives 2 complimentary tokens in the two-token-per-chat tier.
Only a new support conversation consumes tokens. Replies in that conversation are not charged again.
Starter1002/chat
Growth3001.5/chat
Business5001/chat
Step 5
Configure rules and branding
Open BluPass → Settings. Set response time, bonus amount, withdrawal threshold and cooldown. Enable the services customers can complain about.
- Choose Primary, Secondary and Accent colors.
- Upload a square 512 × 512 PNG or WebP icon.
- Set the support name and chatbot position.
- Save and confirm the success notice.
Support & Bonus Settings
Response timer60 seconds
Bonus amount₦50
ServicesData · Airtime · Cable
Step 6
Add departments and agents
Create departments such as Sales and Technical Support. Choose an existing WordPress user, set their display name and department, then register the agent.
Agents & Departments
DDivine LeviTechnical departmentActive
SSarah NathanielSales departmentActive
Step 7
Connect BluPass Agent
In BluPass → Mobile App, add the OneSignal App ID and REST API key. Install BluPass Agent and sign in with an administrator or registered-agent WordPress account.
- Never put the OneSignal REST key inside the APK.
- Allow notifications when Android asks.
- Set the BluPass notification channel to Alert/High priority for pop-up banners.
BluPass Agent ● Online
New support complaintDeeuser · Data transaction
Step 8
Publish the chatbot
Use Settings → Automatic chatbot targeting to display it everywhere, on selected URLs or when selected templates load. Or place the shortcode on any page:
[sbc_bonus_chat]For PHP templates:
<?php echo do_shortcode('[sbc_bonus_chat]'); ?>Automatic chatbot targeting
Step 9
Test before launch
Log in with a test customer account, open the chatbot, choose a service and select a transaction.
- Confirm the complaint reaches WordPress and Android.
- Send replies and transfer to another agent.
- Close the chat and confirm further replies are blocked.
- Test the inactivity warning and automatic close.
- Confirm one debit appears in Token History.
- Test bonus and withdrawal using safe amounts.
✓
Your support desk is ready
Chat connected · Agent notified · Transaction attached
Usage-based access
Buy tokens when your team needs them
No monthly licence. Separate token buckets preserve the rate attached to each purchase.
Starter
₦3,000100 tokens2 tokens per new chat
Growth
₦7,500300 tokens1.5 tokens per new chat
Business
₦12,500500 tokens1 token per new chat
Frequently asked questions
Know before you install
Does BluPass sell airtime or data?
No. VTUpress handles purchases. BluPass connects support complaints to existing transactions.
Can any WordPress user become an agent?
No. An administrator must register the user as an active BluPass agent and assign a department.
What happens when tokens finish?
New customer conversations pause and administrators receive a recharge warning. Existing records stay available.
Are tokens removed for every message?
No. The token cost applies to the new conversation. Replies within it are not charged repeatedly.
Can agents work without Android?
Yes. Agents can use the secure desktop workspace, while administrators can also work inside WordPress.
Give your VTU customers better support.
Install BluPass, connect your team and begin with two complimentary starter tokens on an eligible newly registered website.